• Brows, Lashes and Skin Revision
  • Brows, Lashes and Skin Revision
  • Brows, Lashes and Skin Revision
  • Brows, Lashes and Skin Revision

Policies

Cancellation Policy.

We have strict policies in place to protect our buns and our business, If you make an appointment you are agreeing to adhere to these simple guidelines...

  • All bookings require credit card details to be securely kept on file through our booking software Fresha. This is a requirement in order to confirm appointments. 
  • Canceling/rescheduling within 48hrs of your appointment start time will result in 50% of the total appointment cost being payable before rebooking. 
  • Late arrivals (5 minutes or later) will automatically forfeit their appointment and the total of the appointment value is payable before rebooking.
  • NO SHOWS will incur a 100% cancellation fee and will be required to contact us with 24 hours or any future bookings will also be cancelled.

There is no fee applicable if you cannot attend your appointment due to illness. 

 

A 100% cancellation fee applies to all bookings.
Thank you, we appreciate your trust, respect and understanding. 
Children in the studio.
We are happy for you to bring in small children (2 very well behaved humans max) if they are ok to sit quietly and chill in the waiting area. We also kindly ask that you do not provide any texters or permanent markers to them while waiting. If your treatment is longer then half an hour or requires you to have your eyes closed (Lash tinting, lifting, LED etc) we ask that you do not bring in any young children. If you choose to have a baby on your lap for your brow service that is totally fine however we can not guarantee the result of the treatment if the child was to move or obstruct the therapist at any time throughout the service. If your child begins to scream or cry or disrupt the other clients we ask that you take your child into the courtyard or outside until they have calmed down (this will obviously eat into your appt time). Otherwise we may need to cut your appt short. Thank you so much for understanding. We love and respect all our mums and dads but we do need to consider the comfort of other clients and the stress levels of our staff.

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