We have strict policies in place to protect our buns and our business, If you make an appointment you are agreeing to adhere to these simple guidelines...
- Deposits are non-refundable but can be credited to any future appointments if more then 24 hours notice is given to cancel or reschedule your existing appointment.
- Canceling/rescheduling with less then 24 hours notice will result in the forfeiture of your deposit and the remainder of your appt value is payable.
- Late arrivals (5 minutes or later) will automatically forfeit their appointment and their deposit and the remainder of the appt value is payable.
- NO SHOWS will forfeit their deposit and incur a 100% cancellation fee and will be required to contact us with 24 hours or any future bookings will also be cancelled.
There is no fee applicable if you are required to isolate or are sick.
A 100% cancellation fee applies to all bookings.
Thank you, we appreciate your trust, respect and understanding.
Children in the studio.
We are happy for you to bring in small children (2 very well behaved humans max) if they are ok to sit quietly and chill in the waiting area. We also kindly ask that you do not provide any texters or permanent markers to them while waiting. If your treatment is longer then half an hour or requires you to have your eyes closed (Lash tinting, lifting, LED etc) we ask that you do not bring in any young children. If you choose to have a baby on your lap for your brow service that is totally fine however we can not guarantee the result of the treatment if the child was to move or obstruct the therapist at any time throughout the service. If your child begins to scream or cry or disrupt the other clients we ask that you take your child into the courtyard or outside until they have calmed down (this will obviously eat into your appt time). Otherwise we may need to cut your appt short. Thank you so much for understanding. We love and respect all our mums and dads but we do need to consider the comfort of other clients and the stress levels of our staff.